🖼 Google issued an apology statement and incident report regarding the cloud service outage.

Google Releases Apology Statement and Incident Report for Cloud Service Outage

Google has apologized for a major service outage, stating that the incident was caused by the accumulation of recent multi - layer update defects. The incident report released by the company on Friday evening shows that the several - hour - long failure last Thursday originated from an abnormal update of its cloud platform quota system.

More than 70 Google Cloud services worldwide experienced anomalies, causing dozens of third - party services such as Cloudflare, OpenAI, and Shopify to be paralyzed or interrupted. Google's own products such as Gmail, Google Calendar, Google Drive, and Google Meet also malfunctioned.

"We deeply apologize for the impact of this outage," Google wrote in the report. "Google Cloud customers and their users entrust their businesses to us, and we must do better. This incident not only affected customer businesses and end - users but also damaged system credibility. We promise to implement improvements to avoid similar incidents."

Thomas Kurian, the CEO of Google Cloud, also responded in a post on the X platform on Thursday: "We deeply regret the inconvenience caused to our customers."

The incident report disclosed that Google added a feature to the "quota policy check" for evaluating automated requests in May, but this feature was not tested immediately in real - world scenarios. This led to the system's inability to correctly process the new - feature data containing blank fields. These abnormal data were synchronized to all Google Cloud data center regions, ultimately triggering a global collapse.

via cnBeta.COM - Chinese Industry Information Station (author: Source: Global Market Broadcast)