Enterprises have been applying generative AI to employee training and assessment, etc.

Companies are increasingly using generative AI for employee training and evaluation, etc.

In Japan, with the continuous advancement of AI technology, more and more companies are applying it to areas such as new employee training and employee evaluation. Among them, a subsidiary of Ricoh, a large precision instrument manufacturer, introduced artificial intelligence in its sales training for new employees this year. After wearing special glasses, a customer image generated by artificial intelligence will appear in the field of vision. Trained employees introduce products and other content to it, and then the artificial intelligence will analyze and evaluate the performance of the trained employees. In addition, J:COM, a leading cable TV company, also plans to apply artificial intelligence to the personnel evaluation of call center employees within this fiscal year. This system can not only judge customers' emotions by analyzing the content and tone of employees' conversations with customers, but also give evaluation results of employees based on factors such as whether the explanations are clear and easy to understand.

—— NHK

via Xiangxiangqi Reference Express - Telegram Channel