Google is using AI to combat problematic reviews on maps. Google shared today that the company has been using artificial intelligence tools to remove fraudulent content from Google Maps, including illegal profile edits and fake reviews. As part of this effort...

Google is Using AI to Combat Problematic Reviews on Maps

Google shared today that the company has been using artificial intelligence tools to remove fraudulent content from Google Maps, including illegal profile edits and fake reviews. As part of this effort, Google used "advanced machine learning algorithms" to block or remove 240 million problematic Google Maps reviews in 2024 alone. Google said that the company is using AI to detect abuse in Google Maps, such as paid five-star reviews from users who have never visited a business. Google said that most of the 240 million fraudulent reviews blocked or removed in 2024 were taken down before they were seen by users. In addition, Google Maps also detected more than 70 million location edits that violated the terms of service. Google cited an example of a business changing its category from a café to a plumber, saying that this would arouse suspicion in its AI review system.

—— Androidpolice

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