intercom-help

What is Intercom?

Intercom is a platform designed to provide instant service and exceptional experiences for customers. It offers a suite of tools for support agents, leaders, and customers, including an AI - powered agent, omnichannel support, a help center, and various integrations, aiming to enhance customer service efficiency and quality.

Features of Intercom

For Customers

• Instant Service: Get immediate assistance through omnichannel support and a human - quality AI agent, Fin.
• Help Center: Find accurate answers independently.

For Support Agents

• AI - first Tools: Maximize productivity with an AI - enhanced inbox (Inbox), become an AI - powered expert (Copilot), and efficiently resolve complex issues (Tickets).

For Support Leaders

• AI Insights & Reporting: Use performance - boosting AI optimization tools.
• Workflows: Automate processes at scale with a visual builder.
• Apps & Integrations: Access over 450 apps to meet all support needs.

How to Use Intercom

You can start a free trial to explore Intercom's features. For more customized solutions or enterprise - level requirements, you can contact sales for a demo. The free trial likely gives access to basic features, while paid versions may offer more advanced analytics, additional integrations, and higher usage limits.

What makes Fin AI Agent different from a regular chatbot?

Fin can handle entire frontline support, working like the best human support agents. It learns about the company and product, speaks in the company's tone, follows policies, personalizes service, and takes actions on customers' behalf, achieving a 54% support volume resolution rate.

How does Intercom support omnichannel communication?

Conversations from channels like email, phone, and messenger route directly to the inbox, allowing agents to easily prioritize and manage interactions, enabling seamless communication with customers across various platforms.

What kind of resources does Intercom offer?

It offers a featured customer service transformation report, case studies, events, a help center for installation and setup, an Intercom Community, an Academy for in - depth courses, a blog for customer service news, and a Developer Hub for integrations.

Frequently Asked Questions

How can I sign up for Intercom?

You can start a free trial directly from the website. For more complex setups, you can contact sales or sign up for a demo.

What integrations are available on Intercom?

There are over 450 apps available for various support needs, covering different aspects of customer service, analytics, and business operations.