crisp-chat

What is Crisp?

Crisp is an all - in - one AI - powered business messaging platform. It centralizes teams, conversations, data, and knowledge in one place, offering a range of features beneficial for customer support, marketing, and sales teams. It provides a free 14 - day trial and a free version, enabling businesses to enhance communication and streamline operations.

Features of Crisp

Inbox

• Centralize inbound messages from emails, website chat, WhatsApp, Messenger, phone, etc., into a single collaborative inbox for efficient management by multiple team members.

Automations

• Build AI - native workflows that automate internal tasks and respond to users automatically, reducing the team's workload by 50%.

CRM

• Synchronize leads' and customers' data from one or multiple sources into a unified view, enabling personalized conversations.

Artificial intelligence

• Train an AI agent using public and private content and create a brand - fitting help center for customers to find answers easily.

Knowledge

• Create, edit, and manage help articles to make customers more autonomous by providing accessible guides and solutions.

Widget

• Integrate a website chat to build connections with website visitors, engage in real - time, provide support, and gather feedback.

Campaigns

• Onboard customers with in - context, multichannel automated messages to offer timely assistance and reduce support team's repetitive tasks.

How to Use Crisp

Crisp offers a free 14 - day trial with no commitment. There is also a free version available. To use it, users first need to log in or get started on the website. Once logged in, they can access the dashboard to manage different features. The free version likely has limitations compared to the paid versions, such as restricted access to certain advanced features like more complex automations or higher - level CRM integrations. Paid versions would offer more comprehensive functionality to meet the needs of larger businesses or those with more demanding requirements.

What are the main benefits of the CRM feature?

The CRM feature in Crisp allows teams to have a unified view of leads' and customers' data. This means that when communicating with a customer, teams have access to their past interactions and data. It enables more personalized conversations, which can improve customer relationships and potentially lead to increased sales.

How do the automations in Crisp work?

The automations in Crisp are AI - native. They are designed to streamline internal tasks. For example, they can respond to users automatically based on pre - set rules and artificial intelligence algorithms. This helps in enhancing efficiency and significantly reducing the team's workload by taking over repetitive tasks.

What can be achieved with the Widget feature?

The Widget feature enables businesses to build connections with website visitors. Whether the business is online or offline, it can engage with visitors in real - time, provide instant support, gather user feedback, and guide visitors through the buying experience, thus improving the overall customer journey on the website.

Frequently Asked Questions

Is there a free version of Crisp?

Yes, there is a free version of Crisp. Additionally, there is a 14 - day free trial with no commitment.

Can multiple team members access the inbox?

Yes, the collaborative inbox feature allows multiple team members to access, manage, and respond to inbound messages efficiently.